Privacy Policy

Effective: May 17, 2026

Sellaro Group d.o.o. ("SellaroGroup", "we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have under the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data controller

The data controller responsible for your personal information is:

Sellaro Group d.o.o. Razlagova ulica Maribor, Slovenia Email: sellarogroup@gmail.com

2. Information we collect

We collect information in three ways:

  • Information you give us directly. When you place an order, contact us, or sign up for emails, you provide your name, shipping address, billing address, email address, phone number (if provided), and payment information.
  • Information collected automatically. When you visit our website, we automatically collect device information (IP address, browser type, operating system), pages viewed, time spent on the site, referring website, and similar analytics data.
  • Information from third parties. We use Shopify as our ecommerce platform and may receive information from payment processors, shipping carriers, and analytics providers.

3. Legal basis for processing (GDPR)

We process your personal information based on:

  • Contract — to fulfill your orders and provide customer support
  • Legitimate interest — to improve our products, prevent fraud, and analyze how our site is used
  • Consent — for marketing communications and non-essential cookies (you may withdraw consent at any time)
  • Legal obligation — to comply with tax, accounting, and consumer protection laws

4. How we use your information

  • Process and fulfill your orders
  • Communicate about orders, refunds, or warranty claims
  • Send marketing emails only if you opt in (unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Prevent fraud and protect our customers
  • Comply with legal obligations

5. Cookies and tracking

Our website uses cookies and similar tracking technologies. Essential cookies are required for the site to function. Non-essential cookies (analytics, advertising) are used only with your consent. You can manage cookie preferences through your browser settings or our cookie banner.

6. How we share information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate the business (Shopify, payment processors, shipping carriers, email providers, analytics platforms)
  • Legal authorities when required by law, court order, or to protect our rights
  • Business transfers in the event of a merger, acquisition, or sale of assets

Some of our service providers are located outside the European Economic Area. When personal data is transferred outside the EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

7. Your rights under GDPR

If you are in the EU/EEA, you have the right to:

  • Access the personal information we hold about you
  • Rectify inaccurate or incomplete information
  • Erase your personal information ("right to be forgotten")
  • Restrict the processing of your information
  • Data portability — receive your data in a structured, machine-readable format
  • Object to processing based on legitimate interests or for direct marketing
  • Withdraw consent at any time for processing that requires consent
  • Lodge a complaint with the Information Commissioner of the Republic of Slovenia or your local supervisory authority

To exercise any of these rights, email sellarogroup@gmail.com. We respond within 30 days.

8. Data retention

We retain your information for as long as your account is active, as needed to provide services, or as required by law. Order records are typically kept for 10 years for tax and accounting purposes under Slovenian law.

9. Security

We use industry-standard security practices to protect your information, including SSL encryption on all pages, secure payment processing through certified providers (PCI-DSS compliant), and access controls on internal systems.

10. Children's privacy

Our products and website are not directed to children under 16. We do not knowingly collect information from children under 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective" date at the top reflects the most recent update. Material changes will be communicated by email or website notice.

12. Contact

Questions about this Privacy Policy? Email sellarogroup@gmail.com or write to us at:

Sellaro Group d.o.o. Razlagova ulica Maribor, Slovenia